The following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 7 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Potential delays due to a high volume of orders or postal service problems that are outside of our control may occur.
We offer shipping services in the EU and UK for orders above €120. For the US, we offer shipping services for orders above $150.
Shipping charges for your order will be calculated and displayed at checkout.
Important: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aethos AG is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, don't hesitate to get in touch with us at shop@aethos.com with your name and order number, and we will look into it for you.
